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Policies & InformationPatio Comforts
P.O. Box 340281
Austin, Texas 78734-0281
Please give us a call Toll Free 1-888-446-7227 or 512-494-5450 and we'll get back to you promptly. We even check our email periodically after hours and weekends.
Orders placed online on our secure servers can be processed faster and are less likely to contain errors that could cause delays or misdirected shipments.
If you prefer to contact us by phone, please give us a call at 512-494-5450 or toll-free at 888-446-7227 during office hours, 9:30 am to 6:00 PM CST, Monday through Friday.
RETURN CONDITION - TERMS
LINKS TO THIRD PARTY SITES
WEBSITE & EMAIL
The "Buyer Protection" icon next to a merchant's name indicates that purchases made through Yahoo! Shopping at that merchant's site are protected from some types of fraud by the Yahoo! Buyer Protection Program.
All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. Purchases made from merchants which display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply.
In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety.
Fraud is defined as: • Paying for an item that is not received; or • Receiving an item that is materially different than what is described.
For more information about the Yahoo! Buyer Protection Program, please see help.yahoo.com/help/us/shop/shop-75.html
This Site and the materials within it are Copyright© 2001 - 2013 by Patio Comforts. Viewing this Site creates a copy of Patio Comforts materials in your computer's random access memory and/or in your hard drive and/or in your proxy server.
Patio Comforts and Third Coast Trading jointly grant you permission to view this Site and to print individual pages from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this agreement.
Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. Other than this agreement and agreements between you and Patio Comforts relating to the sale of products or services to you through this Site, Patio Comforts will not enter into any agreement with you or obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.
The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and unregistered Trademarks of Patio Comforts and others. Nothing on this Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on the Site, without the prior written permission of the Trademark owner. Other product and company names mentioned in this Site may be the Trademarks of their respective owners.
Our manufacturers produce products of the highest quality and back them with warranties that range from 1 to 7 years. Manufacturer's warranty information for each product is indicated on its individual product page.
While we will use our best efforts to fulfill all orders, Patio Comforts cannot guarantee the availability of any particular product displayed on this Site. Patio Comforts reserves the right to discontinue the sale of any product listed on this Site at any time without notice.
The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Patio Comforts reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
If your order includes FREE GROUND SHIPPING, please ignore the "Shipping may be added to your order" message on the Checkout Pages. The message is generated by the UPS shipping calculator employed by Yahoo Store and we are not able to remove it. No shipping charge will be added unless you choose a method other than GROUND shipping.
If a shipping method other than Ground is selected for a product with Free Shipping, there WILL BE additional shipping charges and we will need to contact you for approval of those charges before processing your order. Shipping alternatives other than GROUND are not available for some products.
Your order should leave our warehouse in the number of days shown in the "Availability" notice above the price on each product page. Depending on the shipping method you have chosen, your order should arrive as follows:
"Next Day Air" should arrive 1 business day after it leaves our warehouse (the number of business days it takes to leave our warehouse as indicated in the "Availability" notice above the price on each product page, plus 1 business day in transit).
"2nd Day Air" should arrive 2 business days after it leaves our warehouse (the number of business days it takes to leave our warehouse as indicated in the "Availability" notice above the price on each product page, plus 2 business days in transit).
"3 Day Select" should arrive 3 business days after it leaves our warehouse (the number of business days it takes to leave our warehouse as indicated in the "Availability" notice above the price on each product page, plus 3 business days in transit).
For "Ground" Courier, please allow up to 6 business days after it leaves our warehouse (the number of business days it takes to leave our warehouse as indicated in the "Availability" notice above the price on each product page, plus up to 6 business days in transit).
If you have not received your delivery by the next business day after it is due, please track it using the tracking number (if one was provided) or Email us and we will check on your order and let you know its status.
Please inspect all merchandise for damage immediately on arrival. If merchandise arrives damaged, please Email us right away, so that a claim for the value of the damaged goods can be filed with the shipping company. Most shipping companies require claims to be submitted in 30 days or less, and the more time that passes between the delivery and the claim, the less likely it will be honored and paid.
Damaged products will be replaced, if we are notified of the damage in time to successfully file a claim with the carrier.
If you elect to return an item that was damaged in shipping (rather than having it replaced), for which we are able to file a successful damage claim, it will be treated as a return, subject to the shipping charges and restocking fees described in the "New (Unopened)" section of the "Return Condition - Terms" below.
If the merchandise that you received is not what you ordered, please Email us to arrange an exchange.
If your product is defective during its warranty period, please contact the manufacturer named on your packing slip and product literature for repair or replacement.
If you are dissatisfied with your purchase on arrival for reasons other than shipping damage, product defect, or incorrect merchandise, please Email us to resolve the problem.
If a return is in order, we will obtain an RMA# (Return Merchandise Authorization #) from the manufacturer and email it to you with detailed instructions for the products return. RMA numbers are valid for 30 days from the date of your invoice. Returns are subject to the following terms.
New (Unopened) - Returned within 30 days of invoice date. Credit for cost of item(s) minus a minimum 15% restocking fee (depending on the manufacturer's return policy). Shipping both ways will be paid by customer.*
Used (Opened) - Returned within 30 days of invoice date. Credit for cost of item(s) minus 25% to 100% restocking fee.* Shipping both ways will be paid by customer.
Damaged, Missing Parts - Non-Returnable.
Damaged in Shipping - If you elect to return a product that was damaged in shipping (rather than having it replaced), and you notify us in time to file a successful damage claim with the shipping company, it will be treated as a return, subject to the shipping charges and restocking fees described in the "New (Unopened)" section above.
Products are not returnable for credit after 30 days from invoice date.
* Patio Comforts reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.
Credits will be applied upon receipt of returned goods. Replacements will be shipped upon receipt of defective merchandise via ground shipment at our manufacturer’s expense, unless purchaser requests an upgrade which will be shipped at their expense.
All in-stock items are shipped at time of order; out-of-stock items will be placed on backorder and customer will be notified. All backorder items will be shipped at the time the product becomes available. If backorder period exceeds 30 days, Patio Comforts will notify customer prior to shipment release. In the event of partial shipment, each shipment will be billed separately. Backorders are shipped at prices in effect when the item was ordered.
All orders (including backorders) may be cancelled with no additional fee prior to shipping. Cancellations must be made by Email. PATIO COMFORTS WILL NOT CANCEL AN ORDER OVER THE PHONE. If order has been shipped it may be returned following the RA guidelines listed above.
This Site may contain links to Sites owned or operated by parties other than Patio Comforts and Third Coast Trading. Such links are provided for your reference only. Patio Comforts does not control outside Sites and is not responsible for their content. Patio Comforts' inclusion of links to an outside Site does not imply any endorsement of the material on the Site or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does Patio Comforts' inclusion of the links imply that Patio Comforts is authorized to use any trade name, trademark, logo, legal or official seal or copyrighted symbol that may be reflected in the linked Site.
NO WARRANTIES; EXCLUSION OF LIABILITY THE INFORMATION AND MATERIALS IN THIS SITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS DO NOT NECESSARILY REFLECT THE OPINIONS OF PATIO COMFORTS OR ANY OF ITS AFFILIATES OR AGENTS. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP-TO-DATE. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE. PATIO COMFORTS AND THIRD COAST TRADING MAKE NO REPRESENTATION ABOUT THE SUITABILITY OF THE MATERIALS ON THIS SITE FOR ANY PURPOSE. ALL SUCH MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. PATIO COMFORTS AND THIRD COAST TRADING SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND -NON-INFRINGEMENT. NEITHER PATIO COMFORTS NOR THIRD COAST TRADING SHALL HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THIS SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THIS SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THIS SITE. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL EITHER PATIO COMFORTS, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, THE MATERIALS IN THIS SITE, THE DELAY OR INABILITY TO USE THIS SITE OR OTHERWISE ARISING IN CONNECTION WITH THIS SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Given the unpredictabilities of technology and the online environment, Patio Comforts does not warrant that the function or operation of this Web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this Web site, you must assume full responsibility for any costs associated with servicing of equipment used in connection with use of our site. As a visitor to and a user of this Web site, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Patio Comforts shall not be liable for damages of any kind related to your use of or inability to access this site.
Please understand that we have made every effort to display the products featured on PatioComforts.com as accurately as possible. However, the colors we use — as well as the display and color capabilities of your particular computer monitor-will greatly affect the colors you actually see on the screen. Patio Comforts cannot be held responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.
We endeavor to present the most recent, most accurate, and most reliable information on our Web site at all times. However, there may be occasions when some of the information featured on PatioComforts.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. But please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We reserve the right to make changes to this Web site without prior notice. Should you be unable to locate some particular article of content or piece of merchandise that caught your attention on a previous visit to our site, please contact us and we'll make every effort to fulfill your requests whenever possible.
Although Patio Comforts will in most circumstances be able to receive your e-mail or other information provided through this Site (including, without limitation, service requests and other submissions), Patio Comforts does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information. Be aware that Internet e-mail typically is not secure.
Patio Comforts has endeavored to comply with all legal requirements known to it in creating and maintaining this Site, but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this agreement is at your own risk and, if any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.
Patio Comforts assumes no responsibility for the safety of the products manufactured by our suppliers, or your ability to use those products safely, or any injury or damage of any kind caused by or related to the use of any product purchased from Patio Comforts. IN NO EVENT SHALL EITHER PATIO COMFORTS, ITS AFFILIATES OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR OWNERSHIP OR USE OF ANY PRODUCT PURCHASED FROM PATIO COMFORTS.
You agree that Patio Comforts may at any time and without notice change the terms, conditions and notices under which this Site is offered.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Patio Comforts as a result of this agreement or your use of this Site.
Patio Comforts' performance of this agreement is subject to existing laws and legal process and nothing contained in this agreement is in derogation of Patio Comforts' right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Patio Comforts with respect to such use.
This agreement, the privacy statement, and terms of sale constitute the entire agreement between you and Patio Comforts with respect to this site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Patio Comforts with respect to this Site. No modification of this agreement shall be effective unless it is authored by Patio Comforts, Inc. or its affiliates, or unless it is physically signed in blue ink by a Patio Comforts owner. Any alleged waiver of any breach of this agreement shall not be deemed to be a waiver of any future breach. A printed version of this agreement and/or of any notice given by Patio Comforts or Third Coast Trading in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Patio Comforts or Third Coast Trading in printed form.